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Tuesday, March 09, 2010.
CBC Finds Canada's Worst Cell Phone Bill
When CBC's Wendy Mesley took to the streets to find Canada's worst cell phone bill, she discovered a whole pile of trouble. The Marketplace program took in bills and stories from several Canadians and learned about astronomical rates and customer service horror stories in the process.
The experience illuminates that there is indeed a problem with Canada's cell phone industry. Indeed, it turns out that the worst cell phone bill in Canada could not be measured by price alone. Customer service has an awful lot to do with how bad things are in Canada and the strangehold by Rogers, Telus and Bell has a lot to do with that.
Customers don't feel that they have a lot of choice in where they can go as cell phone consumers, so that presses them into contracts that are unreasonable and unclear. From there, bills skyrocket and credit gets bad, leading the customer into a problematic spiral caused largely by purposefully confusing bills and contracts from Canada's cell phone carriers.
The story from the CBC is, of course, just one example of the types of trouble people feel from their cell phone companies. After sifting through several stories and several confusing bills, Mesley and her team came up with three finalists that were put into an Angus Reid-sponsored poll for voting. One thousand Canadians voted for the worst cell phone bill in the country and the results can be found on CBC's website.
The documentary piece, which runs just a bit over 20 minutes, can be viewed here.
The stories in the video clip are, unfortunately, quite ... [ read the entire post ]
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