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Cell Numbers, News, and Reviews
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Thursday, July 02, 2009.
Canada's "Poor" 911 Service?
According to Canada's public safety experts, Canada is "late in the game" when it comes to mobile phones and accurate, safe 911 service. In comparison to Europe or the United States, Canada is apparently lacking in accuracy standards in terms of dispatching emergency services when a 911 call is placed from a cell phone.
The research was done by IDC Canada Ltd., a company which dubs itself as the "premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets." They have been in operation for over 44 years.
"Canada is significantly lagging behind the U.S. as well as Europe in adopting wireless emergency service technology. This technology exists today and it is imperative that Canada's emergency call centres are well equipped to quickly and accurately pinpoint the location of a 911 cellphone caller," said Lawrence Surtees, IDC Canada vice-president of communications research.
With 21 million wireless subscribers in Canada, this can seem like a bit of a challenge. According to the study, 911 calls from cell phones resulted in "delayed response time because caller location had to be verbally verified." This, according to IDC Canada, leaves the information subject to a little something known as "human error," which can also present a problem if the caller is unable to speak.
The United States worked on their wireless issues about 15 years, says the study, and all manufacturers were told to mandate that all wireless handsets were 911 capable.
The CRTC recently required Canadian wireless service providers to enforce... [ read the entire post ]
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